I have a client using Windows 7 Pro on an SBS 2008 network, with Outlook 2010 as the mail client & Trend Micro as the AV software. This is a new user account & they have discovered that e-mail sent to certain clients has the .pdf attachment stripped from it.
This user (user1) sends an e-mail, with the .pdf attachment to recipient1 & the e-mail is received without the attachment.
User1 sends the same e-mail to me & I receive the e-mail with the attachment.
User2 sends the same e-mail to recipient1 & the e-mail is received with the attachment. This is how they are working around it.
I have tried sending the e-mail - without their signature
- with Trend disabled
- with "compose messages" changed from HTML to Rich text & plain text.
Regards, Scott
