Hello all,
I work for a company wich does the IT for alot of small or medium sized company's.
Most of them have SBS 2011 standard running for their domain, mail and other needs.
A couple of weeks ago we started to get some helpdesk cases regarding unresponsive or extremely slow servers (mail, file sharing, OWA)
After some inspection we noticed that the process "datacollectorsvc.exe" went haywire and consumed every last bit of available memory on the server. (in excess of 10GB!)
Disabling the SBS manager service solves the problem for most companies because datacollectorsvc.exe is connected to that service.
But some companies use the reports coming from the datacollector process. At the moment we created a small script restarting the SBS manager service every day.
4 companies I know that are having the problem:
Customer 1: Server hardware is a HP ML350 running vsphere 5.x
SBS 2011 standard is running virtualized on this server with access to 30GB of ram.
They migrated from SBS 2008 to SBS 2011
This SBS is updated with al the last updates
Customer 2: Server hardware is a Fujitsu TX150 S7
SBS 2011 standard is not virtualized and has 12GB of ram
This was a clean and fresh install on new hardware
Not updated with last updates
Customer 3: Server hardware is a Fujitsu TX200 S6
SBS2011 is not virtualized and has 24GB of ram
This was a migration from SBS 2003 or 2008, can't recal it at the moment
Not updated with last updates
Customer 4: Server hardware is a HP proliant ML350 G6
SBS 2011 is not virtualized and has 24GB of ram
This was a migration from SBS 2003
Not updated with last updates
I have been trying and googling for weeks now on a solution, but everytime I think I found the solution it goes haywire after a couple of hours/days and again starts eating all the memory.
And every week we have at least 1 new customer having this problem.
customer 1 is the latest with the problem.
With kind regards,
Kristof Dirkx
Support Engineer @ LBCS.be