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SBS 2011 telnet to exchange fails

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Hello, I have a SBS2011 SP1 with exchange (rollup6) and everything works, but...
SOME senders (send external mail TO the SBS2011) cannot send and get a error after a few days.

Subject: RE: (header)
This is a multi-part message in MIME format.
------=_NextPart_000_0007_01CDB29D.147C9150 Content-Type:
multipart/alternative;         boundary="----=_NextPart_001_0008_01CDB29D.147C9150"
------=_NextPart_001_0008_01CDB29D.147C9150 Content-Type: text/plain;
charset="us-ascii" Content-Transfer-Encoding: 
On the next addresses message could not be deliverd
 user@domain.nl (mailaddress of existing user in SBS2011)
    retry timeout exceeded

The strange thing is that when I do a test from <cite>https://www.testexchangeconnectivity.com/</cite>

No error at all. From other external senders no problem at all.
Someone from an internet provider told me that he did a test and that he couldn't telnet to the server (exchange).
Is this right? should this work or is this normal on SBS2011??
I have GFI mailessentials installed but in the logs the mails did not receive nor the exchange log.
Anybody a hint?
regards,
Marc


MarcH



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