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SBS 2011 Store.exe allocating too much memory despite cache adjustment

I have a client who is using the trial version (on a new HP ML350 G6 with 12GB RAM allocated to the VM) for their office of six.  They like the product, except it will get very slow for several minutes a few times per day.  When store.exe has a reasonable amount of memory allocated (usually for a while after a restart) the problem does not happen.  Right now, it has almost 5GB allocated.

I have read several articles online regarding adjustment of the msExchESEParamCacheSizeMax.  There are conflicting numbers out there about the actual size of the cache blocks, so I am not actually sure I am limiting yet having it set to 50,000.  I have reduced this number by about half each time, having done this maybe four times now (I think I started at 500,000 when I errantly thought the blocks were 4KB each - I am still not sure what they are [have seen both 8KB and 32KB mentioned in support docs])

The server does have Trend Micro Worry-Free Business Standard on it, using their latest version whose patch level (1435) is supposed to be SBS 2011 compatible.  I can pretty well guess they might be part of the issue, but I still should be able to limit the cache independently.

Please advise.  Thanks, Tom.


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