I'm looking for some advice/how-to on setting up a "Functional" email box.
There are 3 people in my office who all share a particular task. That particular task has its own email address: bids@...
In the past, on an older version of Office (we are using 2010), we were able to set up what was called a "Functional Email Box". Several people had access to it, when one person responded to an email the email came "from" the Functional email address automatically (we didn't have to change the "from" field), and everyone who checked the email address knew when someone else had dealt with it, what they did, etc.
We are not having any luck communicating with our IT department about if this is even possible in Outlook 2010, and if so, how to set it up. We're locked down enough here that we cannot create our own; it must be set up by the IT department.
Does anyone have any ideas?
Marcieface