Hi,
I have checked the forum history and have not been able to find what I am looking for, likely because my question is more basic than most of the technical details asked and answered here.
I am a consultant working with a small enterprise and part of what I am trying to help them with is how well they are being served by the current company that provides their SLA. We are receiving no monthly reports on the performance or capacity or anything regarding the in-house server and I need to know what questions or metrics are reasonable to ask that will reflect some trend of performance on the server and the service being provided.
Thank you in advance for any time you can spare to answer this.