We just upgraded to SBS 2011 about a month ago and have been struggling with the built-in fax service a little. We have it set so all the incoming faxes get routed to a shared folder on the server as well as a Public Folder in Exchange. The trouble we are having about everyday is some of the faxes don't get routed at all but then some will be in the shared folder and not exchange and then some will be in both spots and routed correctly. The faxes that are not in the shared folder or Exchange can be found in the 'inbox' in the fax and scan center so the server is receiving them but not routing them. I'm not even sure where to start troubleshooting this, does anyone have any advice??
Thanks.